Refund And Cancellation Policy

At Join2Campus, we strive to provide accurate and reliable educational services. This Refund and Cancellation Policy explains the conditions under which users can request cancellations and refunds.

1. Cancellation Policy

1.1 Cancellation of Services

  • Users may cancel their requests for counseling, guidance, or other services provided by Join2Campus before the service is rendered.
  • If a service involves third-party institutions (such as colleges or admission consultants), cancellation terms may depend on their policies.

1.2 How to Request a Cancellation

To request a cancellation, users must contact us at support@join2campus.com with the following details:

  • Name and contact information
  • Service or order details
  • Reason for cancellation

Our team will review your request and respond within 03 business days.

2. Refund Policy

2.1 Refund Eligibility

Refunds are processed only under the following conditions:

  • If a user cancels a service before it is initiated and is eligible based on our policy.
  • If there is an error in payment (e.g., duplicate transaction).
  • If Join2Campus is unable to provide the service as promised.

2.2 Non-Refundable Services

The following services are non-refundable:

  • Digital products (such as e-books, study materials, or PDFs) once downloaded or accessed.
  • Counseling or consultation fees once the session is conducted.
  • Fees paid directly to third-party institutions or partners (such as college application fees).

2.3 Refund Processing

  • Approved refunds will be processed within 07 business days through the original payment method.
  • Users will receive confirmation of the refund via email.
  • Join2Campus is not responsible for delays caused by banks or payment processors.

3. Exceptions

Join2Campus reserves the right to deny refund or cancellation requests if:

  • The request is made after the stipulated period.
  • The service has already been delivered as per the agreed terms.
  • The refund request is based on user dissatisfaction rather than service failure.

4. Contact Us

For any refund or cancellation-related queries, please reach out to us at:

📧 Email: support@join2campus.com
📞 Phone: +91-7903525592
🏢 Address: Murlidhar Heights, Sola, Ahmedabad 380060